Career and Technical Education  Customer Service Certificate

Career and Technical Education Customer Service Certificate

Regular price $100.00 Sale

A Customer Service Certificate can have a powerful impact on your career advancement.  Customer service is an integral part of every organization.  Learn communication skills and techniques to deal with phone calls, emails, and in-person.  The criminal justice industry is customer service driven and requires a person who is enthusiastic and a willingness to help others.  Learn effective communication and job-ready skills.  This program takes up to 10 hours to complete. 

Customer Service Certificate includes the following 8 Core Classes

  1. Confrontation: What's the Best Approach
  2. The Art and Science of Communication 
  3. Become a Great Listener 
  4. Communicating Effectively with Customers 
  5. Controlling Conflict, Stress, and Time in a Customer Service Environment 
  6. Rapport Building in Customer Service 
  7. Providing On-site Customer Service 
  8. Facing Confrontation in Customer Service